Service Quality Survey
Is survey which contains several questionnaire questions related to service satisfaction which has been provided by the Faculty of Art and Design (FSRD) ISI Yogyakarta. This survey can be filled out by all circles (Lecturers, Administrative Staff, Students, Alumni, or Stakeholder. As a support for Building an Integrity Zone (ZI), towards the Corrupt-Free Region (WBK) and Clean and Serving Bureaucracy Region (WBBM) at the Faculty and even Institute level. We await constructive feedback and please provide us with suggestions for the progress of FSRD ISI Yogyakarta.
Survey for Students
- . S1 Interior Design
- . S1 Visual Communication Design
- . S1 Product Design
- . S1 Art Conservation
- . S1 Craft
- . S1 Fine Arts
- . S1 Art Management
- . D4 Media Design
- . D4 Fashion Design Batik Craft
Survey Method
This survey uses the SERVQUAL Scale MethodService Quality). The SERVQUAL scale will show the difference between user expectations regarding the performance of the institution and user assessments of their experience with actual performance. In the context of measuring service quality variables, there are 5 dimensions, namely:
- Physical Form; including physical facilities, equipment, staff, and communication channels.
- Reliability; The ability to serve promptly, accurately, and satisfactorily.
- Responsiveness; employee's desire to help users and serve them promptly.
- Guarantee; encompasses the knowledge, ability, courtesy, and trustworthiness possessed by employees, free from danger, risk, or doubt.
- Empathy; including ease of interaction, good communication, personal attention, and understanding user needs.
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